Refund Policy

Thank you for choosing Horizon-clouds for your service needs. We value your satisfaction and strive to provide the best services possible. If, for any reason, you are not entirely satisfied with your purchase, we are here to help.

Refund Requests

We offer a 14 day refund policy for Each Service purchases. If you are not satisfied with your purchase, please follow these steps to request a refund:

1. Contact Customer Support: To initiate a refund request, please contact our Customer Support team at contact@horizon-clouds.com . Please provide your order number and a detailed explanation of why you are requesting a refund.
2. Evaluation: Once we receive your refund request, we will review it and assess whether it meets our refund criteria.

Refund Criteria

Refunds may be issued under the following conditions:

• Service Defect: If the service you received is defective or does not meet the specifications outlined in our service description.
• Non-Delivery: If you have not received the service within the specified delivery period and we are unable to resolve the issue promptly.
• Cancellation: If you request a refund within 14 days of your purchase, you may be eligible for a refund in accordance with our cancellation policy.

Processing Time

Refunds will be processed within 1 business days after approva. The refund will be issued to the original payment method used for the purchase.

Chargebacks

In the event of a chargeback initiated by the customer without following our refund policy, we reserve the right to dispute the chargeback with the appropriate authorities. Chargebacks can result in penalties, account suspension, and legal action.

Contact Us

If you have any questions about our refund policy or the status of your refund, please contact us at contact@horizon-clouds.com